Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Webparam platform — including the AI model and provider catalogue, category pages, search, documentation, blog, Echo (our AI assistant), consultation booking, and the account and dashboard surfaces (together, the “Platform”).

By accessing or using the Platform you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform. These Terms are a binding agreement under the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”); under section 11(3) of ECTA, terms incorporated by reference are valid and enforceable. If you use the Platform on behalf of a company or other entity, you warrant that you are authorised to bind it.

• Name: Webparam (operated by Param Solutions)
• Physical address and address for service: Cnr Tyrwhitt & 24 Cradock Ave, Rosebank, Johannesburg, 2196, South Africa
• Email: john.kitenge@webparam.org
• Telephone: +27 67 224 8032
• Main business: AI intelligence platform — model discovery, comparison and documentation — together with AI integration, automation and consulting services.

The Platform presents information about third-party AI models, providers, pricing, benchmarks and capabilities across global ecosystems. This information is:

• Indicative, not authoritative. Model specifications, prices, availability and benchmark figures change frequently and may be incomplete, out of date, estimated or presented as illustrative preview data. Always verify current pricing and terms with the relevant provider before making decisions or purchases.
• Not an offer or endorsement. Listing a model or provider is not a recommendation, endorsement, or an offer to sell access to it; we are not a party to any agreement between you and a model provider.
• Partly in preview. Certain surfaces — including accounts, the dashboard (API keys, usage, billing) and the API gateway — are preview experiences that may simulate functionality, display placeholder data, and change or be withdrawn without notice. No paid service is currently sold through the Platform; when the gateway launches, its use will be governed by separate or supplemental terms.

• AI-generated output. Echo’s responses are generated automatically by large language models and may be inaccurate, incomplete or outdated. They are provided for general information only and are not professional, technical, legal, financial or other advice. Do not rely on Echo’s output without independent verification.
• Acceptable input. Do not submit unlawful, infringing or harmful content to Echo; do not submit other people’s personal information, special personal information, or confidential material; and do not attempt to extract system prompts, bypass safety measures, or use Echo to generate content that violates these Terms or any law.
• Fair use. We may rate-limit, suspend or modify Echo at any time, including to prevent abuse or manage cost.
• Self-hosted processing. Echo is powered by AI models we host on our own cloud infrastructure in the AWS Africa (Cape Town) region, as described in our Privacy Policy; your use of Echo is also subject to the acceptable-use requirements of that infrastructure provider.

Booking a consultation through the Platform reserves a conversation with our team; it does not create a services engagement, and no obligation to provide or procure services arises from a booking. Any services will be governed by a separate written agreement, proposal or statement of work, which prevails over these Terms for those services. You warrant that the details you submit when booking are accurate, and we may reschedule or cancel consultations where reasonably necessary — as may you, through the booking flow or by contacting us.

Where account functionality is available, you must provide accurate information, keep your credentials confidential, and notify us of any suspected unauthorised use. You are responsible for activity under your account. We may suspend or terminate accounts used in breach of these Terms. Account surfaces currently in preview mode (see section 3) do not yet constitute a live service.

You agree that you will not:

• use the Platform unlawfully, fraudulently or harmfully, or in breach of any law or regulation;
• attempt unauthorised access to the Platform, its servers or connected systems, or probe, scan or test their vulnerability without written authorisation;
• introduce malware or technologically harmful material, or interfere with or disrupt the Platform, including by denial-of-service attack;
• scrape, crawl, harvest or bulk-extract the catalogue, documentation or other content by automated means without our prior written consent (standard search-engine indexing excepted);
• misuse Echo or our APIs, including circumventing rate limits or usage controls;
• impersonate any person or entity, or submit false or misleading information;
• frame, mirror or resell any part of the Platform without our written permission.

Certain conduct above may constitute a criminal offence under the Cybercrimes Act, 19 of 2020 and Chapter XIII of ECTA; we reserve the right to report it and to cooperate with authorities, including by disclosing your identity where required.

The Platform — its design, text, documentation, blog articles, graphics, logos, code and compilation of catalogue data — is owned by us or our licensors and protected by South African and international intellectual property law, including the Copyright Act, 98 of 1978 and the Trade Marks Act, 194 of 1993. You may view the Platform and print or download extracts for personal, non-commercial use with notices intact; any other reproduction, republication or creation of derivative works requires our prior written consent.

Third-party model names, provider names and logos displayed in the catalogue are the trade marks of their respective owners, used for identification and comparison only; no affiliation or endorsement is implied, and nothing grants you a licence to any trade mark.

The Platform links to and describes third-party websites, models, providers and services, and embeds third-party processing (such as AI model APIs). We do not control and are not responsible for their content, availability, accuracy, pricing, terms or privacy practices. Your dealings with any third party — including subscribing to a model provider you discovered here — are solely between you and that party, at your own risk and on that party’s terms.

Our collection and use of personal information — including Echo conversations, voice data, consultation bookings and newsletter subscriptions — is governed by our Privacy Policy, which complies with the Protection of Personal Information Act, 4 of 2013.

We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation. Access may be suspended or restricted for maintenance, upgrades or reasons beyond our reasonable control, and we may change, suspend or discontinue any part of the Platform (including Echo and preview features) at any time without notice.

To the maximum extent permitted by law, the Platform and all content — including the catalogue, documentation, blog and Echo’s output — are provided “as is” and “as available”, without warranties of any kind, express or implied, including accuracy, completeness, merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Platform will meet your requirements, be secure or virus-free, or that catalogue information (including pricing and benchmarks) is current or correct.

Consumer rights note: nothing in these Terms excludes, restricts or limits any right or remedy you have under the Consumer Protection Act, 68 of 2008 (where it applies to you), POPIA, or any other law, to the extent such right cannot lawfully be excluded. Conflicting provisions are read down or severed only to the extent required.

To the maximum extent permitted by South African law, and subject to the consumer rights note in section 12: we, our owners, directors, employees, agents and suppliers are not liable for any direct, indirect, incidental, special, consequential or punitive loss or damage — including loss of profits, business, data or reliance loss arising from decisions made on catalogue information or Echo output — arising from your use of or inability to use the Platform, whether in contract, delict (including negligence) or otherwise, even if advised of the possibility. If we are nonetheless found liable, our total aggregate liability is limited to R1,000.00 (one thousand Rand).

In terms of section 49 of the Consumer Protection Act, sections 12 and 13 limit our risk and liability and may limit your rights — please read them carefully.

To the extent permitted by law, you indemnify us and hold us harmless against all claims, losses, damages and costs (including reasonable attorney-and-client costs) arising from your breach of these Terms, your unlawful use of the Platform, content you submit (including to Echo), or your infringement of any third party’s rights.

If you breach these Terms we may, without prejudice to our other rights, warn you, restrict or block your access, suspend or terminate your account, report the matter to authorities, or institute proceedings. Provisions that by nature survive — including intellectual property, disclaimers, limitation of liability, indemnity and governing law — survive termination.

By using the Platform you consent to receiving communications from us electronically, and agree that electronic agreements, notices and disclosures satisfy any legal writing requirement under ECTA. A data message you send us is received only when we retrieve it; automated acknowledgements are not acceptance.

These Terms are governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the South African courts. To the extent permitted by law (including section 45 of the Magistrates’ Courts Act, 32 of 1944), you consent to Magistrates’ Court jurisdiction for proceedings we institute, though we may elect the High Court. We prefer to resolve complaints directly — contact us first using section 2 and we will endeavour to respond within a reasonable time. Nothing here limits your right to approach a court for urgent relief, or a competent regulator, ombud or tribunal, including the National Consumer Commission or the Information Regulator.

• Entire agreement: these Terms, the Privacy Policy and any separate written services agreement are the whole agreement on their subject matter.
• Severability: invalid provisions are severed or read down; the rest remain in force.
• No waiver: our failure or delay to enforce a right is not a waiver of it.
• Assignment: you may not transfer your rights or obligations without our written consent; we may assign ours to a successor of our business.
• Force majeure: we are not liable for failure or delay caused by circumstances beyond our reasonable control, including power or telecommunications failures, third-party provider outages, strikes, pandemics or government action.

We may revise these Terms from time to time — in particular as preview features become live services. Updates are published on this page with a revised date and apply from publication; continued use of the Platform constitutes acceptance. Review this page periodically.

Questions about these Terms: john.kitenge@webparam.org · +27 67 224 8032 · Cnr Tyrwhitt & 24 Cradock Ave, Rosebank, Johannesburg, 2196, South Africa. Please also read our Privacy Policy.